Shipping policy

Processing Time:

• Custom figurines require 2-4 weeks for processing. The exact duration may vary based on our current workload. In case of any delays, we will promptly inform the buyer about the revised shipping timeline.

Shipping Duration:

• After the processing period, your order will be shipped promptly.
• The shipping duration varies based on your location and the shipping method.
• We offer worldwide shipping with a tracking number.
  

  Shipping to Europe estimated time: 1-2 weeks
  Overseas : 3-4 weeks. 
  

  Estimated delivery times are subject to change due to factors such as customs clearance processes and courier service variations.

  Important: Order Confirmation Required!

  • Once your figurine is complete, you will receive a confirmation email with photos for review.

  • If no response is received within 30 days of the confirmation email being sent, the figurine will be automatically considered approved and shipped as-is.

  • After that point, the customer forfeits the right to request changes or a refund, unless the item arrives damaged.

  
  

Shipping Methods:

• We use priority shipping for all orders to ensure a timely and secure delivery.

Tracking Information:

• Once your order has been shipped, you will receive an email with tracking information to monitor the status of your delivery.

Shipping Costs:

• Shipping costs are calculated based on the weight of your order and the destination address. The shipping cost will be displayed at checkout.

International Shipping:

• We offer international shipping to bring our custom figurines to customers around the world.
• International customers are responsible for any customs duties, taxes, or fees that may apply.

Communication:

• If there are any issues or unforeseen delays with your order, we will communicate promptly with you.

Delivery Delays:

• While we strive to ensure timely delivery, please note that delivery times may be affected by external factors such as customs processing, holidays, or unforeseen circumstances.

Address Accuracy:

• Please ensure that your shipping address is accurate. We are not responsible for packages delivered to incorrect addresses provided by the buyer.

Lost or Stolen Packages:

• In the rare event that a package is lost or stolen, please contact us, and we will work with you to resolve the issue.

Contact Us:

• If you have any questions or concerns about our shipping policy, please contact us at meroart@outlook.com

Thank you for your understanding and for choosing us!