SHOP POLICY

Shop Policy

Order Processing Time: Due to the meticulous craftsmanship involved, our current processing time is approximately 3 weeks. Each handmade greyhound figurine is custom - created with care, ensuring a high level of detail and quality.

Customization: ALL figurines are custom. 

Photo Approval: Before shipping, we will send you a photo proof of your completed figurine for your approval. Your input is valued, and we want to ensure you are delighted with the final product.
If a purchase is made and the requested photos are not provided, the order will be placed on hold until the photos are received.

Shipping Confirmation Policy
To ensure accuracy and satisfaction with your order, we require confirmation of shipping details before dispatching your item. If confirmation is not provided within two weeks of our request, the order will automatically be shipped based on the information we have on file. 

Shipping: We offer international shipping. Shipping times may vary, so please check our shipping information for estimated delivery times and any associated costs.

Returns and Exchanges: As each figurine is a unique, custom artwork, we do not accept returns or exchanges. However, in the rare event of issues like receiving the wrong figurine, loss during shipping, or breakage, we are committed to providing replacements or refunds. Your satisfaction is our priority. I must receive the item, same as you received it.
Please email us with your order number. The damaged figurine must be sent back to us to process a refund or replacement. We will cover the shipping fee however, you must provide a receipt from the courier as proof of the shipping cost. Once the damaged figurine has been shipped back to us, we will send a replacement or issue a refund.

Care Instructions: To preserve the beauty of your figurine, simply wipe it with a dry cloth. Avoid using water or liquid cleaners, as they may affect the finish.

Contact Us: If you have any questions or concerns not addressed here, please feel free to contact us. We value your satisfaction and are here to assist you.

Thank you for choosing our handmade greyhound figurines. We appreciate your support and look forward to creating a unique piece of art for you!